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drinking water

Alberta Fresh Springs Water Co. 
Return Policy

At Alberta Fresh Springs Water Co, we understand that sometimes, circumstances may lead you to reconsider your purchase. Our return policy ensures a seamless and fair process for our valued customers. If you are in a situation where a return is due, we've got you covered. Please review our policy below for clear guidelines on how to proceed.

Bottle Returns at Alberta Fresh Springs Water Co.

Alberta Fresh Springs Water Co. policy is that we will only refund the $10.00 bottle deposit under the following conditions:

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  • You must be an existing customer in our records.

  • The bottles must have our labels only.

  • The bottles must be in very good condition as when given to you.

  • Your bottles must have been delivered, exchanged, or refilled by Alberta Fresh Springs Water Co. Within a calendar year.

  • Refunds will be made to credit or debit cards only.

  • Your bottles cannot have any fluid or substance other than our water put into them.

  • Customers who wish to return the bottles for a refund of $10.00 per bottle must return them to our in-store location (applies to both in-store and delivery customers).

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*Delivery customers may request bottle pick-up for no additional charge and will not receive a bottle refund.

Product Returns at Alberta Fresh Springs Water Co.

The product returns at Alberta Fresh Springs Water Co. will occur under the following conditions.

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  • Product must be unopened.

  • You must have a copy of the original receipt.

  • Product must be in the condition you received it.

  • All warranty matters will follow the manufacturer's warranty policies.

  • All product returns must be done within 30 days to receive a refund. After 30 days, Alberta Fresh Springs Water Co. will no longer be able to issue a refund.

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Thank you for understanding that there are no exceptions to this policy.

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